FAQs

Rae Crowther equipment is designed and sold to players, coaches, equipment managers, and athletic directors with the ultimate goal of developing oneself to the maximum extent possible, always striving for perfection, so that we can contribute something of value to the world.

Simply phone, fax, mail, or e-mail your order. Use whatever method is most convenient for you. Our ordering numbers are on the back of the catalog and on the bottom of most pages.

We accept checks, Visa, Mastercard, and American Express. We also accept wire transfers on international orders. Fall billing is available on certain orders. Orders that are invoiced with fall billing terms are due October 1st. There is no additional charge.

Payment plans are printed in the catalog on certain items. All payment plans require a signed school purchase order or a signed Rae Crowther Purchase Agreement. Freight is due with the first payment.

Our lowest price is printed in the catalog. Our standard terms are Net 30 Days. Shipping charges are not included in the price of the equipment. Shipping charges range depending on the equipment ordered. There is a $50 minimum order.

We are glad to provide a guaranteed quote on any product in the catalog. Just call the factory and ask for a guaranteed quote. Quotes are good for 30 days. Freight rates are only guaranteed when the delivery address is the exact same as quoted.

Items delivered may vary from photographs. Rae Crowther Co. reserves the right to update items or make changes to items at any time. It is always our goal to deliver to your field the very best product with the latest features.

The weights listed in the catalog are not shipping weights. All equipment is shipped F.O.B. Rock Hill, South Carolina.

Rae Crowther products leave the factory in perfect condition. When your equipment is shipped, you are faxed important shipping instructions. We try to use the fastest and most reliable freight carriers. Once the equipment leaves our factory, the shipment is out of our control. If equipment is delivered short or damaged, it is the responsibility of the delivering carrier to pay any claims. It’s very important that the person signing for the delivery writes the words ‘Short’ or ‘Damaged’ directly on the delivering carrier’s ticket. Make a copy of the ticket immediately. We will help you file any claims that are necessary against the freight company. When damages or shortages occur, we are at the mercy and speed of the freight company. Usually the process takes 90 days or more to be reimbursed by a freight carrier.

If a product is found to be damaged after being removed from its box, please notify Rae Crowther Co. and the delivering carrier immediately. Ask the carrier to fill out a concealed damage report. Usually this must be done within a week of the delivery.

A 15% restocking fee will apply to cancelled orders. Customer will be responsible for paying all freight charges.

Before returning any equipment, call the factory first and describe the problem. We will be glad to try to help or make appropriate amends to solve the problem. We do not ship equipment for loan or a trial basis. If there is an early cancellation date for your order, we need to know that before accepting the order.

Please call to make sure the equipment in question is under warranty, and, if so, you will be given a return authorization number. If the piece of equipment is under warranty, you must ship the product pre-paid. Rae Crowther Co. will inspect the product upon arrival. If the product is defective, Rae Crowther Co. will fix or replace the item and ship it back to the customer at no charge.

Refused shipments will be charged a 15% restocking fee and the total shipping costs. If you are purchasing equipment through a booster club or other non-school funds, please notify the school to accept the freight on behalf of your team.

Rae Crowther Co.’s sole obligation and the buyer’s sole remedy is to repair or replace, at our option, any part that is found to be defective during the warranty period. Repair or replacement must be made only by Rae Crowther Co. Any product thought to be defective must be returned to Rae Crowther Co. for inspection at the buyer’s sole expense. A Return Authorization Number must be obtained from Rae Crowther Co. before returning a product under a warranty claim. This warranty does not cover products damaged in shipment or any product damaged as a result of misuse, negligence, accident, improper assembly, ordinary wear and tear, vandalism or by repairs, alterations, or use of replacement parts not manufactured or installed by Rae Crowther Co.

Rae Crowther Co. equipment is designed to protect the safety of the players. However, by the very nature of the sport, methods of practice and conditioning to play the sport, and equipment designed for the sport and such practice, it is possible that serious bodily injury, death, or property loss and damage could result. The User knowingly and voluntarily assumes all risk of serious injury, death, and property damage related to the use of Rae Crowther Co. products, including those that may result from the negligence of Rae Crowther Co., its employees and agents, the User or any other person or cause. Use of Rae Crowther Co. products shall constitute a release by the User of Rae Crowther Co. and its shareholders, officers, employees, and agents and their respective successors and assigns from all liability from injury, death, and property loss or damage that is in any way related to the use of Rae Crowther products, including any and all liability that may result from the negligence of Rae Crowther Co., including its employees and agents, the User or any other person or cause. Rae Crowther Co. assumes no liability for improper use, negligent assembly, unauthorized alteration or modification, lack of supervision, the physical condition or health of any User, or other condition affecting the User and use of any Rae Crowther Co. product. The sole responsibility of Rae Crowther Co. is governed by its limited warranty. Consult all written materials accompanying Rae Crowther Co. products prior to any use or assembly.

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